System Status

UPDATE: Cboe Options Exchange Mass Cancel Limitation Postponed Until Further Notice

October 08, 2019 18:35:12

UPDATE: Cboe Options Exchange Mass Cancel Limitation Postponed Until Further Notice


Reference ID: C2019100803

Overview
Please be advised that based on customer feedback, the previously announced limitation on unique mass cancel messages that was scheduled to be effective Wednesday October 9, 2019 is being postponed until further notice.

We appreciate your business and remain committed to powering your potential with Cboe products, technologies, and solutions.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk
913.815.7001

Cboe Options Exchange Mass Cancel Limitation

October 08, 2019 16:39:26

Reference ID: C2019100802


Please be advised that effective Wednesday, October 9, 2019, Cboe Options Exchange will begin imposing a limit of 1 unique mass cancel message per second, per port. Any identical messages received during the same second on the same port will be rejected.

An identical Mass Cancel message is defined as a message where all of the following fields contain the same value as a previously received message: 

- clearingFirm (FIX tag 115)
- RiskRoot (FIX tag 55)
- 3rd character of MassCancelInst (FIX tag 7700)
- 4th character of MassCancelInst (FIX tag 7700)
- 5th character of MassCancelInst (FIX tag 7700)
- CustomGroupID (FIX tag 7699)

We appreciate your business and remain committed to powering your potential with Cboe products, technologies, and solutions.

Please contact the Cboe Trade Desk for support or with any questions.

Cboe Trade Desk
913.815.7001

Cboe Options Exchange (“C1”) Migrating to New Platform on Monday, October 7

October 05, 2019 14:29:42

Cboe is pleased to announce that the final weekend test of the new C1 platform on Bats technology is complete and the production launch of the new platform will occur as scheduled on Monday, October 7. 

 
On Monday, firms may begin connecting to their order entry, drop, and market data sessions as early as 1:30AM ET.  The queuing session for Global Trading Hours (GTH) will begin at 2:00AM ET, and GTH trading will begin at 3:00AM ET.

Thank you to all customers who participated to make this final weekend test of the new C1 platform a success.

Cboe System Post Mortem: Time Synchronization Issue

September 23, 2019 17:45:59

Post Mortem: Cboe System Time Synchronization Issue 

SCI System(s) Affected: Matching Engine 
 
Incident Description: Disruption
 
Beginning at approximately 12:37pm ET today, Cboe observed a degradation in time synchronization across the Cboe BZX Equities, BYX Equities, EDGX Equities, EDGA Equities, BZX Options, EDGX Options, and C2 Options trading platforms as a result of an issue with a third-party time source vendor. Before it began reverting to normal at approximately 13:24pm ET, time appeared to have drifted as far as 300 microseconds ahead on the affected Cboe platforms. 

Members Affected: The issue would have affected timestamps for any member entering orders on or receiving market data from the Cboe BZX Equities, BYX Equities, EDGX Equities, EDGA Equities, BZX Options, EDGX Options, or C2 Options trading platforms. 

Corrective Action: Cboe has opened a case with its third-party time source vendor and is prepared to switch to an alternative time source if a synchronization issue recurs.

Post Mortem: Cboe C2 Options Exchange Matching Engine Disruption

September 23, 2019 16:46:28

Post Mortem: Cboe C2 Options Exchange Matching Engine Disruption

SCI System(s) Affected: Matching Engine
Incident Description: Disruption
At 10:37:16, Cboe observed a disconnection of matching engine 10, symbol range ETFC-FIVDZ, from all customer order handlers.  Order handlers connected back to the matching unit at 10:38:48 am ET.  
In order to ensure system stability, at 10:48:42 am ET Cboe staff initiated a graceful failover of the entire matching engine host processing symbol range CXSB to HSXZ, matching engines 8 to 13.  This failover successfully completed at 10:49:43am ET.
Members Affected: Any C2 Options member trading products with underlying symbols in the indicated ranges during the affected time periods would have been impacted.
Corrective Action: The defective hardware device is scheduled to be replaced overnight.

Cboe C2 Options Exchange System Issues Resolved

September 23, 2019 11:06:28

Please be advised that Cboe has resolved all systems issues with the Cboe C2 Options platform. 

At 10:37:16, Cboe observed a disconnection of matching unit 10, symbol range ETFC-FIVDZ, from all customer order handlers.  Order handlers connected back to the matching unit at 10:38:48 am ET.  
In order to ensure system stability, at 10:48:42 am ET Cboe staff initiated a graceful failover of the entire matching engine host processing symbol range CXSB to HSXZ.  This failover successfully completed at 10:49:43am ET.
 All Cboe systems are operating normally.

Cboe C2 Options Exchange System Status Update

September 23, 2019 10:51:28

Please be advised that Cboe C2 Options Exchange experienced an issue with a matching engine host affecting symbol range CXSB to HSXZ starting at approximately 10:37am ET.  A failover to a secondary matching engine host was successfully completed at 10:49:43am ET.


All Cboe systems are currently operating normally.

Cboe Trade Desk 
+1.913.815.7001 

Cboe BZX, EDGX, C1, C2 Options Exchange System Issues Resolved

September 09, 2019 11:58:48

Please be advised that the issue submitting trades for clearing to the OCC from the Cboe BZX, EDGX, C1, and C2 Options Exchanges has been resolved.

All Cboe systems are operating normally.

Cboe BZX, EDGX, C1, C2 Options Exchange System Status

September 09, 2019 11:07:38

Please be advised that Cboe is currently investigating an issue submitting trades for clearing to the OCC from the Cboe BZX, EDGX, C1, and C2 Options Exchange platforms. The OCC is actively investigating this issue.

All Cboe systems are operating normally.

Cboe BZX Options Exchange has declared self-help against BOX Options

July 30, 2019 15:57:18

Cboe BZX Options Exchange has declared self-help against BOX Options. Routing to BOX Options has been suspended as of 15:57:00 ET.

All Cboe BZX Options Exchange systems are operating normally.

You can view Cboe BZX Options Exchange status online at https://markets.cboe.com/us/options/notices/system/.

Cboe Trade Desk
+1.913.815.7001
[email protected]
markets.cboe.com

Cboe GTH Options pre-Open and Open Time Notice

July 29, 2019 03:52:06

Cboe GTH Options products
will enter a pre-open state at 2:51am CST. The open process will begin at 3:05am CST.

http://www.cboe.com/aboutcboe/cboedisclaimer.aspx

Delay of 2:00am Cboe GTH Options Opening

July 29, 2019 02:59:00

Cboe GTH Options
will delay the scheduled 2:00am CST opening of the Options products due to a
CSM issue. An opening time is being considered and will be 
announced
when available.

http://www.cboe.com/aboutcboe/cboedisclaimer.aspx

Post Mortem: Cboe BZX Options Exchange Systems Issue

July 08, 2019 16:32:19

Post Mortem: Cboe BZX Options Exchange Systems Issue
SCI System(s) Affected: Matching Engine, OPRA and Proprietary Feed Quoting
Incident Description: Systems Compliance
Due to a software error related to implementation of new price sliding logic introduced within the BOE quoting interface today, symbols that are only allowed to be quoted in nickel increments were in some cases allowed to be quoted in penny increments via the quoting interface.
Members Affected: BZX Options Members utilizing the quoting interface that selected to use new price sliding functionality.
Corrective Action: At 9:59:47 AM ET, the new price sliding functionality was disabled for the remainder of the day to ensure new quotes would no longer be displayed in penny increments for securities that are to be displayed in nickel increments.  A software patch will be deployed for tomorrow (7/9/19) to correct the software defect that resulted in this behavior and the new price sliding logic will be re-enabled.

Cboe BZX Options Exchange System Status Update

July 08, 2019 10:24:39

Please be advised that Cboe BZX Options Exchange identified an issue where certain symbols were being allowed to quote in penny increments that are only allowed to quote in nickel increments.  This issue is related to new price sliding functionality made available via the quoting interface today.  This new functionality has been disabled as of 9:59:47 AM ET and will continue to be disabled for the remainder of the day.

Cboe C2 and EDGX Options Exchange DJX and XSP Trading Update

July 03, 2019 12:55:37

Due to a configuration issue with DJX options on the C2 Options Exchange and XSP options on the EDGX Options Exchange both products ceased trading today at 12:15 ET and will not reopen for the remainder of the trading day. All other options classes on C2 and EDGX Options Exchanges will close at the expected time of either 13:00 or 13:15 ET.
Cboe Trade Desk
+1.913.815.7001
markets.cboe.com

Post Mortem: Cboe C2 Options Exchange Systems Issue

May 22, 2019 17:09:10

Post Mortem: Cboe C2 Options Exchange Systems Issue


SCI System(s) Affected: Matching Engine

Incident Description: Systems Disruption

Due to a suspected software error, a Matching Engine supporting option classes in the range IWM-JNJA crashed at 09:30:14 ET. The system immediately initiated the failover process to the secondary instance of the affected Matching Engine, which completed at 09:31:03 ET. Shortly thereafter, the Cboe Trade Desk began investigating an issue where certain options series on the Matching Engine were not transitioning to an open state. This was determined to be the result of a software defect within the failover process to the secondary Matching Engine instance and at 10:09:49 ET the Cboe Trade Desk manually forced open all classes on the Matching Engine, which caused all previously entered orders to be cancelled back to TPHs.
 
TPHs Affected: 13 firms
 
Corrective Action: A software patch will be deployed on Thursday, May 23rd to correct the software defect in the failover process. Investigation into the root cause of the problem that caused the initial Matching Engine crash is ongoing.

Cboe Trade Desk
+1.913.815.7001

Cboe C2 Options Exchange System Status Update (Issue Affected Trading in Options Classes IWM - JNJA)

May 22, 2019 10:17:18

Please be advised that due to the earlier systems issue a subset of options classes in range IWM-JNJA did not transition through the opening process. As a result, the Cboe Trade Desk performed a manual opening of all impacted classes. This was completed at 10:09:49 ET. All orders sent prior to this time in the impacted classes were cancelled back. All classes are now open and systems are operating normally.


Cboe Trade Desk
+1.913.815.7001

Cboe C2 Options Exchange System Status Update (Issue Affected Trading in Options Classes IWM - JNJA

May 22, 2019 09:36:53

Please be advised that due to a system issue, matching on the Cboe C2 Options Exchange order book in options classes IWM - JNJA was unavailable between 09:30:14 and 09:31:03 ET.

All open quotes in the affected range during the outage were cancelled.  Open orders would have also been cancelled unless requested to be kept live based on port configuration. Matching in the affected range has been restored and all systems are now operating normally.

Cboe Trade Desk
+1.913.815.7001
[email protected]

Cboe Options Notification - Cross Product Spreads

May 07, 2019 10:25:16

As of 09:25 am CT, electronic processing and trading of Stock-Option orders via COA, COB and AIM is available on Cboe Options Exchange. For any questions, please contact the Cboe Operations Support Center @ 866-728-2263 or [email protected] .

Cboe Options Notification- Cross Product Spreads

May 07, 2019 09:41:16

As of 08:34am CT, electronic processing and trading of Stock-Option orders via COA, COB and AIM is unavailable on Cboe Options Exchange. Open outcry processing and trading for such orders remains available.  For any questions, please contact the Cboe Operations Support Center @ 866-728-2263 or [email protected]

Cboe Sytem Status update

May 06, 2019 03:45:06

As of 2:37 AM CST, the VIX Index underlying dissemination is
available.

Cboe Sytem Status update

May 06, 2019 03:34:30

The VIX Index underlying dissemination is currently
unavailable. We are working on resolving the issue. All other systems are
operating normally. Updates to follow.


Cboe Options, BZX Options, C2 Options and EDGX Options Exchange System Status Update - OPRA Issue Resolved

April 15, 2019 11:52:38

Please be advised that OPRA has provided an all clear to an issue that resulted in rejects due to stale NBBO on BZX, C2, and EDGX Options. On Cboe Options, the NBBO calculation would have been impacted, but no rejects would have resulted.  There were two events noted each lasting approximately one minute that started at 10:46:29 and 11:16:14ET.   All systems are operating normally.

Cboe BZX, C2 and EDGX Options Exchange System Status

April 15, 2019 11:27:04

Please be advised that OPRA appears to be experiencing a
sporadic issue with receipt of quotes. This is resulting in occasional order
rejects due to stale NBBO on BZX, C2 and EDGX Options Exchanges. We are working with OPRA and will advise. All Cboe systems are operating normally. 


Post Mortem: EDGX Options BOE Issue

April 11, 2019 16:37:38

Post Mortem: EDGX Options BOE Issue


SCI System(s) Affected: BOE Order Handlers

Incident Description: Systems Disruption

As previously announced, support for BOE Bulk Order messages ended on March 29, 2019. Today, the underlying software code supporting Bulk Orders and all related fields was removed from the EDGX Options system. This resulted in login rejects for nine firms attempting to login but selecting to receive optional fields for the Bulk Order Acknowledgement return message type. Firms choosing to opt-in for other Bulk Order-related fields such as ClOrdIdBatch were able to login, but that field was omitted from return messages. This resulted in messages that were shorter than expected for one firm.

Members Affected: 10 firms

Corrective Action: Software code support for BOE Bulk Order related message types and fields was re-introduced to the EDGX Options system via an emergency software patch. BOE order handlers were restarted to allow affected firms to login. This was completed at 09:42:15 ET. One firm was logged in successfully but had issues handling shorter return BOE messages. This issue was also resolved as of 11:17:18 ET by restarting BOE order handlers for this firm which enabled them to receive messages of the expected size. The software patch to support BOE Bulk Order related message types and fields as they were prior to today will remain in place for tomorrows trading. No further impact to EDGX Options nor to any other Cboe exchange is anticipated.

Cboe Trade Desk
+1.913.815.7001

Cboe EDGX Options Exchange System Issues Resolved

April 11, 2019 09:37:35

Please be advised that Cboe has resolved all outstanding BOE login issues with the EDGX Options Exchange platform. If you had issues with login this morning and are presently disconnected, please login again.  All systems are operating normally.

Cboe EDGX Options Exchange System Status Update

April 11, 2019 09:27:23

Please be advised that a subset
of customers using BOE order entry sessions have been unable to login to EDGX
Options due to a login message decoding error related to a software update that
was applied last evening.  Cboe is working on a corrective patch and will
restart impacted sessions to allow affected customers to connect as soon as
possible.  Will advise once this issue has been resolved.

Cboe Trade Desk 
+1.913.815.7001 

Cboe EDGX Options Exchange System Status

April 11, 2019 08:44:25

Please be advised that Cboe is currently investigating system issues on the Cboe EDGX Options Exchange platform. Some customers have reported issues logging in to BOE ports. Will advise.


Cboe Trade Desk
+1.913.815.7001

OPRA Disaster Recovery Fail-over - Complete

February 28, 2019 09:36:01

Please be advised that OPRA experienced an issue requiring a fail-over to their disaster recovery site. Fail-over is complete and all Cboe systems are operating normally.

OPRA Issue All Clear - All Cboe Systems Operating Normally

February 27, 2019 15:21:16

Please be advised that Cboe has confirmed connectivity the OPRA disaster recovery site has been reestablished.  OPRA quotes are again accessible and all systems are operating normally.

Cboe Trade Desk
+1.913.815.7001
[email protected]

OPRA Issue

February 27, 2019 15:16:46

Please be advised that OPRA is experiencing an issue that may cause customer to receive order entry rejects of "NBBO Stale".  OPRA is working through a disaster recovery fail-over at this time.  Will advise once connections have been reestablished.

Cboe EDGX Options Exchange System Issues Resolved

February 14, 2019 08:26:45

Please be advised that Cboe has resolved the issue impacting the ability to service gap request messages for a subset of customers on the Cboe EDGX Options Exchange. Real-time market data feeds and spin servers were not impacted.

All systems are operating normally.

Cboe EDGX Options Exchange System Status

February 14, 2019 08:03:04

Please be advised that Cboe is currently investigating system issues on the Cboe EDGX Options Exchange platform which may impact the Exchange's ability to service gap request messages for a subset of customers. Real-time market data feeds and spin servers are not impacted.

Post Mortem: C2 Options Exchange System Issue at Open

January 29, 2019 16:52:42

Post Mortem: C2 Options Exchange System Issue at Open
SCI System(s) Affected: Trading
Incident Description: At 09:31:10 ET C2 Options Exchange experienced an issue resulting in some unacknowledged orders and quotes for a subset of customers on certain sessions.  As a result of this issue, affected customers may have also received rejects on certain orders until 09:34:43 ET.  The problem was identified as being related to a risk configuration setting which was disabled for the remainder of the day.  Unacknowledged orders resulting from this issue were cancelled as of 09:45:57 ET. 
Members Affected: Any TPHs submitting orders on affected order gateways between 09:31:10 and 09:34:43 ET.
Corrective Action: The root cause of this issue has been identified as a software defect related to a specific risk setting.  The defect will be addressed in a software release to be deployed for trade date Thursday, January 31st.  For Wednesday, January 30th, the setting at issue will be disabled and the Cboe Trade Desk will work with any impacted TPHs.

Cboe C2 Options Exchange System Issue at Open Resolved

January 29, 2019 09:54:56

Please be advised that at 09:31:10 ET C2 Options Exchange experienced an issue resulting in some unacknowledged orders and quotes for a subset of customers on certain sessions.  


Cboe has resolved all systems issues with the Cboe C2 Options platform and any unacknowledged orders have been cancelled as of 09:45:57 ET.  

All systems are operating normally.